A live role
CRM Manager - EU
from Monzo · read the original and apply on their site
London; Remote (UK)
Our take: The real work here is building CRM from the ground up across new EU markets, turning data signals into always-on lifecycle campaigns that customers actually value.
If you love standing in front of a blank page and building CRM from nothing, this is the role where you get to define how a whole set of EU markets first hear from us. You will run experiments, read the data, shape lifecycle journeys and set the standard that later teams inherit, all while working closely with product, data, legal and country teams. If you speak Spanish or Italian, thrive in ambiguity, and want your fingerprints on the foundations, you will feel at home here.
Needs
- building crm from scratch
- campaign data analysis
- test and learn experiments
- process documentation
- cross-team collaboration
- spanish or italian fluency
Rewards
- visible customer impact
- founding something new
- long-term ownership
- being the crm expert
Demands
- comfort with ambiguity
- a fast pace
- juggling priorities
- compliance discipline
- matrix collaboration
Grows
- lifecycle strategy
- customer segmentation
- stakeholder influence
- fintech regulation
Values
- data-driven decisions
- hands-on pragmatism
- accuracy and rigour
- user obsession
- mission-driven work
Drains
- always-on bau campaigns
- campaign qa checks
- regulatory paperwork
Would you love this work?
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