A live role
Customer Acquisition Specialist, Fixed Term Contract
from Monzo · read the original and apply on their site
London
Our take: The real work here is guiding Spanish-speaking small business owners through onboarding by phone and email, building trust and turning their questions into insights that shape a brand new market launch.
If you love guiding people through something confusing until it clicks, this is a chance to do it in two languages for a brand new market. You will be one of the first voices Spanish sole traders hear as Monzo Business launches, turning their questions and hesitations into insights that shape the whole product. It suits someone who is calm and organised, genuinely enjoys building trust, and is excited rather than unsettled when the process is still being written.
Needs
- supporting customers
- clear explaining
- building trust
- cross-team work
- light selling
Rewards
- empathising with people
- voice of customer
- visible impact
- user outcomes
Demands
- fast pace
- working with ambiguity
- juggling conversations
- early-stage launch
Grows
- judgement calls
- persuasive explaining
- learning banking fast
Values
- mission driven
- user obsession
- transparency
- high integrity
- inclusion
Drains
- crm record-keeping
- repetitive queries
- fixed-term contract
Would you love this work?
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