A live role
Customer Success Architect, CEUR
from GitLab · read the original and apply on their site
Remote, Germany
Our take: The real work here is being a trusted technical advisor who turns key customers' goals into real GitLab adoption while bridging them to the wider organisation.
If you love being the trusted advisor a customer actually calls when things get complex, this is that role. You will own a book of key GitLab customers, turn their business goals into real adoption, and bridge them to product, engineering and sales when it counts. It suits someone fluent in German who genuinely enjoys DevSecOps, thrives on relationships, and wants to see the difference their guidance makes.
Needs
- managing customer accounts
- building trust
- supporting customers
- cross-team coordination
- translating tech plainly
- onboarding new users
Rewards
- visible customer impact
- learning culture
- solving hard problems
Demands
- travel when needed
- difficult escalations
- staying current
- fast ai-driven pace
Grows
- strategic advising
- devsecops fluency
- customer influence
Values
- a learning culture
- mission alignment
- user obsession
- inclusion
- remote working
Drains
- endless escalations
- success plan paperwork
- tracking every release
Would you love this work?
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