A live role
Customer Success Architect, EMEA
from GitLab · read the original and apply on their site
Remote, Austria; Remote, France; Remote, Germany
Our take: The real work here is being the trusted technical advisor who turns a customer's business goals into real platform adoption while keeping the relationship strong through escalations.
If you love being the trusted advisor a customer actually calls when things get complicated, this is your seat. You will own a book of key accounts, turn their business goals into real adoption of a platform you know deeply, and quietly move outcomes by connecting the right people across GitLab. It rewards someone technical enough to speak DevSecOps fluently and warm enough to keep relationships strong through escalations.
Needs
- managing accounts
- building trust
- supporting customers
- cross-team liaison
- onboarding customers
Rewards
- solving hard problems
- visible adoption growth
- winning customers over
Demands
- ability to travel
- managing escalations
- threading delicate situations
- owning outcomes
Grows
- learning new releases
- spotting devsecops trends
- setting customer goals
Values
- remote working
- user obsession
- learning culture
- aiming high
Drains
- escalation firefighting
- status updates
Would you love this work?
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