A live role
Customer Success Architect
from GitLab · read the original and apply on their site
Remote, United Arab Emirates
Our take: The real work here is being a trusted DevSecOps advisor who turns a customer's business goals into real adoption, wins, and retention while orchestrating the GitLab teams behind them.
This is for someone who loves being the trusted advisor a customer calls first, translating DevSecOps complexity into outcomes that actually move their business. You will own a book of key customers, guide their adoption journey, and pull the right GitLab teams together when things get complex. If you get energy from consultative relationships and seeing real adoption take hold, this role gives you that plus a remote, values-led team.
Needs
- managing accounts
- building trust
- strategic thinking
- project managing escalations
- onboarding customers
- supporting customers
Rewards
- presenting to customers
- measurable adoption
- visible customer impact
- learning new domains
Demands
- cross-team liaison
- difficult escalations
- some travel
- english and arabic
- remote working
Grows
- devsecops strategy
- spotting product trends
- recommending training
- technical problem solving
Values
- user obsession
- high ambition
- ownership
- learning culture
- every voice valued
Drains
- escalation firefighting
- staying current on releases
- chasing other teams
Would you love this work?
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