A live role
Customer Success Architect
from GitLab · read the original and apply on their site
Remote, United States
Our take: The real work here is being the trusted technical advisor who turns a DevSecOps platform into measurable outcomes for a portfolio of large, complex customers.
If you love being the person a big customer trusts to turn a DevSecOps platform into real business results, this is your kind of work. You will run workshops, build success plans, read the adoption signals, and pull the right people together across GitLab when things get complex. It suits someone who enjoys long-term relationships, technical fluency, and the satisfaction of watching a customer actually mature and grow.
Needs
- managing accounts
- supporting customers
- facilitating workshops
- translating jargon
- analysing usage data
- planning success programs
Rewards
- building trust
- connecting business and tech
- visible customer impact
- staying on the edge
Demands
- cross-team coordination
- primary liaison role
- leading escalations
- travel as needed
- async across time zones
Grows
- technical persuasion
- presenting to stakeholders
- strategic planning
- learning devsecops
Values
- trusted advising
- user outcomes
- long-term thinking
- measurable progress
- all-remote work
Drains
- escalation firefighting
- documenting results
- policing scope boundaries
Would you love this work?
See how what you love doing lines up with this role - it takes about ten minutes to find out.
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