A live role
Customer Success Engineer, LATAM (Spanish, Portugese)
from GitLab · read the original and apply on their site
Remote, Brazil; Remote, Mexico; Remote, United States
Our take: The real work here is turning GitLab's technical depth into plain, practical guidance that helps many customers adopt it and see measurable value, delivered through labs, webinars, and reusable content in a pooled, remote team.
If you love the moment a customer finally sees how a tool fits their real work, this is your seat. You will spend your days translating GitLab into plain outcomes through labs, webinars, and office hours, building reusable content that helps many teams at once rather than babysitting one account. It suits someone who enjoys teaching, stays curious about new tooling, and takes quiet pride in being the person customers trust.
Needs
- translating the technical
- running hands-on labs
- presenting to customers
- earning stakeholder trust
- architecture guidance
- writing enablement content
Rewards
- customers finding value
- trusted advisor status
- always learning new tech
- measurable adoption wins
Demands
- prioritising ruthlessly
- cross-team collaboration
- clear live communication
- juggling many engagements
Grows
- specialty tech mastery
- translating tech to value
- influencing without authority
Values
- a learning culture
- working in the open
- user outcomes first
- remote by default
Drains
- endless repeat sessions
- no dedicated accounts
- constant cross-functional pings
Would you love this work?
See how what you love doing lines up with this role - it takes about ten minutes to find out.
Find what I'd love to do next