A live role
Customer Success Manager
from GitLab · read the original and apply on their site
Remote, North America
Our take: The real work here is guiding a portfolio of customers to real value from GitLab by building trust, running workshops, and turning usage data into clear recommendations.
You will be the person a portfolio of customers trusts to get real value from GitLab, running workshops, reading their usage data, and turning it into recommendations that actually move the needle. If you love being the calm advisor who connects technical detail to executive goals and can feel a relationship strengthen over time, this remote role gives you room to do exactly that. Your year is judged by whether customers stay, adopt, and advocate, which means your good work shows up in numbers.
Needs
- build customer trust
- facilitate workshops
- translate usage data
- support customers
- cross-team collaboration
Rewards
- visible adoption impact
- measurable retention results
- strong strategic relationships
- strategic goal alignment
Demands
- present to executives
- learn devsecops fast
- meet sla touchpoints
- work fully remote
Grows
- translate technical jargon
- influence customer change
- connect devops concepts
- advocate for customers
Values
- user obsession
- learning culture
- measurable outcomes
- pragmatic ai use
Drains
- manage regular touchpoints
- monitor kpi progress
Would you love this work?
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