A live role
Customer Success Manager- Public Sector
from GitLab · read the original and apply on their site
Remote, United States
Our take: The real work here is guiding U.S.
If you love being the person a customer trusts to turn a vague goal into a working plan, this role lets you do that with U.S. public sector teams adopting GitLab. You will coach organizations through Git, CI/CD, and DevSecOps, coordinate across Support, Sales, and Engineering, and own the outcomes that prove your work landed. It suits someone who genuinely enjoys translating the technical into the plain and staying calm while many stakeholders pull in different directions.
Needs
- managing accounts
- teaching best practices
- translating jargon
- planning projects
- coordinating cross-functionally
- building trust
Rewards
- visible customer impact
- measurable outcomes
- serving public sector
- learning new domains
Demands
- advocating for customers
- cross-team coordination
- balancing many stakeholders
- threading escalations
Grows
- presenting clearly
- coaching customers
- learning devsecops
- connecting tech to strategy
Values
- user obsession
- mission driven
- public service
- learning culture
- all-remote work
- async flexibility
Drains
- escalation firefighting
- compliance requirements
- book-of-business quotas
Would you love this work?
See how what you love doing lines up with this role - it takes about ten minutes to find out.
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