A live role
Director, Customer Success, EMEA
from GitLab · read the original and apply on their site
Remote Ireland; Remote, France; Remote, Germany; Remote, Netherlands; Remote, Spain; Remote, United Kingdom
Our take: The real work here is leading two customer-success organizations as one, turning GitLab adoption into measurable outcomes while coaching leaders and running a disciplined operating rhythm across EMEA.
If you love turning a customer's success into something you can actually measure, this role puts you at the centre of it across EMEA. You will lead both relationship and technical teams as one, coaching leaders and building a coverage model that helps customers reach real business outcomes, not just meetings and features. It suits someone who enjoys operational discipline, senior-stakeholder conversations, and the long work of building a high-trust, all-remote organization.
Needs
- strategic thinking
- setting direction
- building teams
- cross-team work
- persuading and influencing
- coaching leaders
Rewards
- visible customer impact
- measurable outcomes
- growing careers
- accelerating adoption
Demands
- high-stakes conversations
- managing risk
- executive diplomacy
- all-remote leadership
- aligning many parts
Grows
- designing coverage models
- leading change
- learning devsecops
- translating tech to business
Values
- user obsession
- operational rigour
- ownership and accountability
- inclusion
- learning culture
Drains
- data hygiene work
- inspection cadences
- navigating handoffs
Would you love this work?
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