A live role
Director, Support (Bengaluru)
from GitLab · read the original and apply on their site
Bangalore, India
Our take: The real work here is building a support organization from the ground up: designing its structure, growing its managers, and owning the metrics that prove enterprise-grade support across time zones.
This is a build-from-scratch job for someone who loves shaping a support organization and the people in it. You will stand up GitLab's Bengaluru support hub as a true peer to its global siblings, designing the structure, hiring and growing managers, and owning the metrics that prove it works. If you find deep satisfaction in creating clear paths for engineers and coordinating calm, grown-up work across time zones, this will feel like home.
Needs
- building the team
- designing the org
- recruiting engineers
- developing managers
- owning the metrics
- coordinating across regions
Rewards
- transparency
- honest candour
- healthy community
- recognising good work
- learning culture
Demands
- manager of managers
- cross time zone coordination
- async distributed comms
- shift coverage planning
- high stakes support
Grows
- scaling an org
- building leaders
- automating support
- learning ai tooling
Values
- transparency
- honesty and candour
- community
- recognition
- learning culture
- accountability
Drains
- compliance and slas
- metrics reporting
- hiring admin cycles
Would you love this work?
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