A live role
Director, Support (EMEA)
from GitLab · read the original and apply on their site
Remote, United Kingdom
Our take: The real work here is growing a distributed EMEA support team, owning service outcomes across many countries and time zones, and turning field patterns into global strategy.
If you love growing managers and steadying a distributed team across many countries and time zones, this is a role where your people work directly shapes how enterprise customers experience GitLab. You will own the whole EMEA support picture, from service levels and escalations to influencing the product roadmap, while collaborating with peers across the globe in a deeply async, remote culture. The person who thrives here finds satisfaction in calm coordination, honest coaching, and turning messy support signals into strategy.
Needs
- building a team
- developing managers
- owning service levels
- support firefighting
- support strategy
- root cause digging
Rewards
- constant collaboration
- fully remote
- inclusive culture
- user obsession
- learning culture
Demands
- cross time zone work
- calm under escalations
- executive diplomacy
- coordinating many countries
Grows
- coaching managers
- spotting field patterns
- influencing roadmap
- headcount planning
Values
- constant collaboration
- async remote habits
- every voice valued
- strong customer experience
- funded growth
Drains
- kpi reporting
- shift handoff logistics
- jurisdiction compliance
Would you love this work?
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