A live role
Fraud Investigator, Part Time Team
from Monzo · read the original and apply on their site
Cardiff, London or Remote (UK)
Our take: The real work here is being the calm, decisive voice on the phone that spots active fraud in real time and stops it before a customer loses their money.
If you can stay calm on a phone call while someone is being talked out of their savings by a scammer, this is your seat. You will be the real-time voice that spots the fraud, blocks the payment, and gently but firmly breaks the spell before the money is gone. It suits someone who likes making decisive calls on their own, thrives on weekend and evening shifts, and feels the mission of keeping people safe with money.
Needs
- weighing evidence
- phone intervention
- calm outbound calls
- block or release calls
- empathy on calls
- breaking the scam spell
- educating victims
- real time response
Rewards
- managing real risk
- protecting customers
- high stakes work
- working autonomously
- working from home
Demands
- tight deadlines
- decisions under pressure
- difficult conversations
- weekend evening shifts
- staying firm
Grows
- learning fraud fast
- deep investigation
- empathetic persuasion
- funded learning
Values
- mission driven
- earning trust
- independent accountability
- clean rigour
- genuine inclusion
- kind feedback
Drains
- clean audit trails
- strict closure process
- case triage queue
Would you love this work?
See how what you love doing lines up with this role - it takes about ten minutes to find out.
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