A live role

Intermediate Support Engineer (SHIFT)

from GitLab · read the original and apply on their site

Remote, United Kingdom

Our take: The real work here is chasing customer problems from a confusing ticket all the way down into the Linux internals and the codebase, then fixing, documenting, and automating so the next person has it easier.

If you love the moment a baffling customer problem finally gives up its secret, this is your kind of day: one hour running strace on a stubborn Linux process, the next writing a merge request that actually fixes the bug, then documenting it so the next person never hits it. You will sit right where Support and Engineering meet, treated as an engineer who happens to talk to customers, on a warm, transparent, fully remote team that pairs, chats, and solves hard things together. It asks for real Linux depth, some Ruby or Bash, and a willingness to carry on-call and weekend rotations, but it gives back genuine variety and the satisfaction of making users' lives measurably better.

Would you love this work?

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