A live role
Lead Journey Architect
from GitLab · read the original and apply on their site
Remote, United States
Our take: The real work here is designing coordinated customer journeys backward from outcomes, then coordinating many teams to build and measure them without holding authority over any of them.
You see the whole customer journey as a system to be designed, where every step earns its place with a trigger, an owner and a metric. Here you will turn scattered programs into one coordinated experience across products and personas, deciding what is self-serve, what is AI-assisted and what needs a human, then proving the lift with real numbers. If you love bringing many teams together without holding authority over any of them, and you take quiet pride in blueprints that actually work, this is your kind of work.
Needs
- journey design
- service blueprints
- process design
- coordinating teams
- funnel analysis
- cross-team work
Rewards
- visible impact
- measurable lift
- revenue influence
- strategic shaping
Demands
- quiet influence
- diplomacy
- project planning
- owning outcomes
- hard channel calls
Grows
- synthesising complexity
- learning devsecops
- ruthless prioritising
- building partnerships
Values
- learning culture
- rigour
- user obsession
- remote working
- independence
Drains
- writing specs
- tracking adoption
- chasing dependencies
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