A live role
Manager, Customer Success
from GitLab · read the original and apply on their site
Remote, United States
Our take: The real work here is coaching a distributed customer success team with warmth while keeping customers adopting, satisfied, and well supported across every function.
If you love growing people as much as solving customer problems, this role gives you a team of Customer Success Managers and Architects to coach, develop, and champion. You will build trusted relationships with senior customers, smooth the path across Sales, Product, and Engineering, and keep improving how the team works. It suits someone who leads with warmth, listens deeply, and finds real joy in watching both teammates and customers succeed.
Needs
- coaching people
- giving feedback
- developing careers
- managing accounts
- cross-team work
- process improvement
Rewards
- building trust
- mentoring growth
- supporting customers
- measurable outcomes
Demands
- setting direction
- prioritising ruthlessly
- occasional travel
- remote across regions
- big org navigation
Grows
- building teams
- strategic thinking
- translating jargon
- learning devops
Values
- kindness
- empathy
- learning culture
- inclusion
- accountability
- user obsession
Drains
- handling escalations
- staffing logistics
- okr reporting
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