A live role
Manager, Customer Success
from GitLab · read the original and apply on their site
Remote, United States
Our take: The real work here is coaching a distributed customer success team with warmth while helping customers turn GitLab into measurable value.
You lead people, and you do it with real warmth: coaching Customer Success Managers and Architects through feedback, career growth, and the hard moments, while keeping customers genuinely successful. This is a distributed team across North America and beyond, where you connect technical software to business value and partner with Sales, Product, and Engineering to make the whole experience feel seamless. If you love growing people and building trusted relationships more than chasing the spotlight, this will feel like home.
Needs
- coaching managers
- developing careers
- giving feedback
- cross-team work
- building partnerships
- designing process
Rewards
- translating tech to value
- building customer trust
- helping customers win
- growing accounts
Demands
- handling escalations
- cooling hot rooms
- juggling priorities
- occasional travel
Grows
- building distributed teams
- executive strategy
- learning devsecops
- mentoring managers
Values
- leading with warmth
- empathy first
- measurable outcomes
- learning culture
- remote first
Drains
- async across time zones
- renewal cycle admin
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