A live role
Manager, Customer Success Manager (PubSec)
from GitLab · read the original and apply on their site
Remote, United States
Our take: The real work here is leading and coaching a team of customer success managers so customers adopt GitLab, see measurable value, and stay, while connecting them across product, engineering and sales.
If you light up when a customer success manager you coached lands a hard renewal or finally clicks with a tough account, this is your room. You will lead a North America team of CSMs, grow their careers with honest feedback and real care, and sit at the crossroads where customers, product, engineering and sales all meet. The best fit here coaches with empathy, translates technical detail into plain business value, and takes real pride in other people's wins.
Needs
- building a team
- coaching managers
- growing careers
- cross-team work
- account relationships
- improving process
Rewards
- building trust
- customer success
- developing talent
- measurable outcomes
Demands
- handling escalations
- juggling priorities
- occasional travel
- async across regions
- executive stakeholders
Grows
- giving feedback
- translating tech to value
- strategic thinking
- trusting your team
Values
- warm leadership
- empathy
- customer obsession
- learning culture
- inclusion
Drains
- firefighting escalations
- okr paperwork
- staffing logistics
Would you love this work?
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