A live role
Manager, Customer Success Managers, EMEA
from GitLab · read the original and apply on their site
Remote, Austria; Remote, Germany
Our take: The real work here is leading and growing a distributed team of customer success managers so they turn GitLab customers into confident, expanding, renewing partners.
This is a job for someone who gets more satisfaction from a CSM growing into a confident advisor than from any deal they could close themselves. You will lead a distributed team, build senior relationships with customers, and connect what GitLab does to real business value, all while working closely with Product and Engineering. If you love coaching people, shaping how a team works, and thinking strategically about customer outcomes, this is your kind of room.
Needs
- mentoring csms
- building the team
- coaching to performance
- developing careers
- senior customer relationships
- improving process
- strategic thinking
- managing renewals
Rewards
- measurable business value
- successful renewals
- seeing people grow
Grows
- executive relationships
- cross-team trust
- being a trusted advisor
- inspiring teams
Values
- high-performance culture
- customer roi
- learning culture
- candid feedback
- operational rigour
Drains
- forecast tracking
- okr reporting
- staffing logistics
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