A live role
Manager, Professional Services Engineers, EMEA
from GitLab · read the original and apply on their site
Remote Ireland; Remote, France; Remote, Germany; Remote, Spain; Remote, United Kingdom
Our take: The real work here is leading and growing a remote team of professional services engineers so enterprise customers across Europe get real value from complex GitLab implementations.
You lead experienced technical practitioners who install, migrate, and advise enterprise customers across Europe, and you care as much about the people doing the work as the work itself. Your days mix real coaching and career conversations with stepping in when a delivery is at risk, all in a fully remote, async rhythm where clear writing matters. If you love growing a services team into something consistent and high quality, this is complex, meaningful work where your judgement shows.
Needs
- managing a team
- coaching and 1:1s
- developing careers
- owning delivery
- cross-team partnering
- handling escalations
Rewards
- seeing people grow
- customers realizing value
- a scaling practice
- measurable outcomes
Demands
- remote async work
- handling escalations
- navigating ambiguity
- written communication
- results that count
Grows
- coaching practitioners
- giving honest feedback
- designing delivery process
- customer diplomacy
- practice strategy
Values
- transparency and trust
- people first
- technical excellence
- continuous improvement
- real accountability
Drains
- tracking utilization
- resource scheduling
- scope and sow admin
Would you love this work?
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