A live role
Partner Programme Delivery Lead
from Monzo · read the original and apply on their site
Remote (UK)
Our take: The real work here is investigating why operational issues keep happening, then doing the detailed delivery to fix them and prove the fix worked.
If you love pulling a messy operational problem apart until the real cause shows itself, this role gives you data, field shadowing and frontline conversations to do exactly that, then hands you the delivery to turn findings into measurable change. You will own your own workstreams end to end, travel to partner sites to see how work really happens, and get to challenge missed commitments without flinching. It suits someone who is equal parts investigator and finisher, and who cares that customers get good service wherever it is delivered.
Needs
- root cause analysis
- multi-source data analysis
- field shadowing and interviews
- detailed delivery planning
- synthesising findings
- coordinating across teams
Rewards
- evidence based findings
- measurable results
- seeing outcomes land
- owning your workstream
- remote working
Demands
- challenging missed commitments
- holding partners to account
- periodic international travel
- working with limited oversight
- adapting to shifting plans
Grows
- root cause analysis
- stakeholder management
- partner operations expertise
- making complexity clear
Values
- user obsession
- ownership and accountability
- transparency
- pragmatism
- rigour
Drains
- delivery record keeping
- evidence trail upkeep
- bau handover admin
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