A live role
Professional Services Engagement Manager
from GitLab · read the original and apply on their site
Remote, US
Our take: The real work here is scoping professional services deals by listening to customers, shaping outcome-oriented proposals, and coordinating across sales and delivery to move opportunities to close.
If you like sitting between the technical and the commercial, listening hard to what a customer actually needs and then shaping a proposal that turns their messy transformation plans into something clear and doable, this is your kind of work. You will scope services engagements, build trust with account teams and customers, and get better at negotiation and commercial structuring while helping people move from plan to execution. It suits someone who thrives on autonomy in a fully remote, asynchronous team and finds real satisfaction in outcomes you can measure.
Needs
- customer discovery
- scoping proposals
- selling services
- building partnerships
- cross-team work
- translating tech to outcomes
Rewards
- presenting proposals
- measurable outcomes
- visible customer impact
- earning trust
Demands
- hitting financial targets
- forecasting accurately
- spotting risk early
- remote async work
- working with autonomy
Grows
- services and devsecops fluency
- negotiation and scoping
- cross-team relationships
Values
- learning culture
- pragmatism
- long-term thinking
- user obsession
Drains
- salesforce forecasting
- quote and order admin
- staffing coordination
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