A live role
Renewals Manager
from GitLab · read the original and apply on their site
Remote Ireland
Our take: The real work here is driving a portfolio of customer renewals to on-time closure, having genuine conversations that surface expansion, and keeping records clean, all within set frameworks and a senior team's guidance.
If you like turning renewal dates into real conversations, you will enjoy this: a steady book of subscription customers you get to know, understand, and quietly grow. The work rewards people who are organised enough to juggle many accounts at once, curious enough to spot where a customer could use more, and happy to follow a clear process while flagging the odd thing that does not fit. You will learn the harder deals over time with coaching from senior teammates, all in an all-remote team that prizes transparency and ownership.
Needs
- managing a renewals book
- consultative customer talks
- surfacing expansion deals
- analysing contract data
- cross-team collaboration
Rewards
- churn risk caught early
- on-time closures
- hitting quota
- expanding adoption
Demands
- follow set frameworks
- many renewals at once
- timely accurate execution
- occasional travel
- all-remote async work
Grows
- handling complex deals
- learning the product fast
- coaching and feedback
- consultative influence
Values
- ownership and initiative
- transparent communication
- predictable growth
- learning culture
- attention to detail
Drains
- quotes and order forms
- constant crm updates
- escalating exceptions upward
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