A live role
Renewals Manager
from GitLab · read the original and apply on their site
Remote, US
Our take: The real work here is owning a portfolio of customer renewals end to end, negotiating pricing and terms, spotting churn risk early, and guiding customers to a new usage-based model.
If you love owning a book of customer relationships and steering them through the whole renewal journey, this is your kind of work: early conversations, real negotiation, and pricing puzzles that actually matter to how teams operate. You will protect and grow recurring revenue, spot risk before it becomes churn, and help customers move to a new usage-based model that fits them. It is all-remote and asynchronous, with clear numbers to show your impact and colleagues across Sales, Success, Finance and Legal to solve problems alongside.
Needs
- renewal negotiation
- managing accounts
- forecasting outcomes
- risk spotting
- cross-team work
Rewards
- protected revenue
- measurable results
- visible quota impact
- scalable process
Demands
- high stakes quota
- on-time deadlines
- ruthless prioritising
- complex procurement
Grows
- complex negotiation
- pricing modelling
- learning a platform
- account strategy
Values
- transparency
- long-term growth
- all-remote async
- work-life balance
Drains
- crm data upkeep
- contract paperwork
- pipeline tracking
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