A live role
Senior Assigned Support Engineer (EMEA)
from GitLab · read the original and apply on their site
Remote, Poland; Remote, United Kingdom
Our take: The real work here is being the trusted technical advisor who chases complex GitLab issues down to their root cause, prevents customer outages, and turns hard-won fixes into clear content others can use.
If you love following a strange bug through code, logs, and strace until the real cause finally shows itself, this is your kind of work. You will be the calm, trusted voice for GitLab's biggest customers, preventing outages, writing runbooks others reach for, and quietly nudging the product roadmap through what you learn. It is fully remote, genuinely transparent, and built around owning outcomes on a schedule that fits your life.
Needs
- deep troubleshooting
- root cause hunting
- linux systems work
- translating the technical
- writing clear runbooks
- customer relationships
Rewards
- preventing trouble
- earning customer trust
- being the trusted advisor
- shaping the roadmap
Demands
- high-stakes issues
- ambiguous problems
- cross-team coordination
- reliable coverage
Grows
- untangling complexity
- new tech domains
- incident handling
Values
- remote working
- flexible shifts
- real ownership
- radical transparency
- learning together
Drains
- support ticket queues
- hiring reviews
- async timezone juggling
Would you love this work?
See how what you love doing lines up with this role - it takes about ten minutes to find out.
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