A live role
Senior Assigned Support Engineer (EMEA)
from GitLab · read the original and apply on their site
Remote, United Kingdom
Our take: The real work here is chasing complex, critical problems down through Linux, logs and code for GitLab's largest customers, then turning the fixes into trust and reusable knowledge.
If you love chasing a broken system down through logs, strace output, and code until you find the real cause, this is your kind of work. You will be the trusted voice for GitLab's biggest customers, preventing fires as much as fighting them, and turning what you learn into runbooks that help everyone. It suits someone who wants deep technical problems, real ownership, and a remote rhythm that fits their life.
Needs
- deep troubleshooting
- root cause analysis
- linux systems tending
- supporting customers
- writing runbooks
- scripting fixes
Rewards
- being trusted advisor
- fewer critical incidents
- solving real problems
- shaping the roadmap
Demands
- work through ambiguity
- carry high stakes
- work across time zones
- handle tough stakeholders
Grows
- root cause hunting
- new devops domains
- ruthless prioritising
- incident handling
Values
- transparency
- ownership and accountability
- work-life balance
- learning culture
- user obsession
Drains
- ticket queues
- hiring admin
- endless video calls
Would you love this work?
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