A live role
Senior Customer Success Architect, CEUR
from GitLab · read the original and apply on their site
Remote, Austria; Remote, Germany
Our take: The real work here is being a trusted technical advisor who owns customer relationships and turns DevSecOps goals into measurable adoption and retention.
You will own a book of key customers and become the person they trust to turn DevSecOps goals into real outcomes. The work is part technical guide, part relationship builder, part project manager, connecting customers to the right people across GitLab and helping them get genuine value from the platform. If you like being the calm, knowledgeable advisor who makes complex software adoption feel achievable, this is your kind of role.
Needs
- managing accounts
- building trust
- translating devsecops
- onboarding customers
- program managing
- cross-team liaison
- problem solving
- recommending training
Rewards
- solving customer problems
- driving adoption
- guiding adoption strategy
Demands
- handle escalations
- occasional travel
- fluent german
- work with ai daily
Grows
- staying current on releases
- clear presenting
- customer diplomacy
- aligning many stakeholders
Values
- owning your book
- customer satisfaction
- remote working
- self-starting independence
Drains
- managing upset accounts
- compliance liaison work
- tracking account details
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