A live role
Senior Customer Success Manager- Public Sector
from GitLab · read the original and apply on their site
Remote, US
Our take: The real work here is turning public sector customers' stated goals into real GitLab adoption, coaching them on DevSecOps, and being their trusted liaison across every GitLab team.
This is for someone who loves turning a customer's stated goal into real adoption, then watching a public sector team ship more secure software because of it. You will be the person they trust across GitLab, coaching them on DevSecOps and Git workflows while quietly coordinating Support, Product, and Sales behind the scenes. If you thrive in an all-remote, async world and enjoy connecting technical capability to genuine mission outcomes, this fits you.
Needs
- managing accounts
- translating technical topics
- teaching the platform
- cross-team coordination
- planning projects
- presenting clearly
Rewards
- public sector impact
- measurable adoption results
- being the trusted liaison
- customers winning
Demands
- managing complex accounts
- working cross-functionally
- threading escalations
- staying current on releases
Grows
- git and devsecops fluency
- coaching customers
- transferable new skills
Values
- mission driven
- public service
- all-remote working
- async transparency
- pragmatism
Drains
- coordinating escalations
- compliance requirements
- juggling stakeholders
Would you love this work?
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