A live role
Senior Ecosystem Operations Manager
from GitLab · read the original and apply on their site
Remote, Canada; Remote, United States
Our take: The real work here is owning the systems, processes, and data behind GitLab's partner ecosystem, and using AI to automate the toil out of deal registration, quote-to-cash, and attribution.
If you love being the person who owns the whole machine behind partner operations, this is your room: deal registration, quote-to-cash, PRM administration, and the data model that ties it all together. You will design the processes, resolve the messy escalations, and build AI agents that quietly delete the manual toil, all from wherever you work best. It suits someone who finds deep satisfaction in turning operational chaos into one clean, reliable source of truth.
Needs
- designing partner process
- administering the tech stack
- modelling partner data
- integrating systems
- automating with ai
- resolving escalations
- reporting and dashboards
Rewards
- shaping how partners sell
- one clean data model
- helping ops scale
- building automation
Demands
- ambiguous escalations
- constant cross-team work
- working independently remote
- firefighting escalations
Grows
- translating needs to systems
- building ai agents
- end-to-end process design
- vendor partnerships
Values
- ownership and accountability
- remote working
- rigour and consistency
- transparency
- flexible time off
Drains
- month-end reconciliation
- eligibility and payment tracking
- end-user training support
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