A live role
Senior Journey Architect
from GitLab · read the original and apply on their site
Remote, United States
Our take: The real work here is designing customer journeys backward from outcomes, blueprinting the handoffs behind them, and rallying many partner teams to launch one coordinated experience that the numbers can prove.
If you light up designing the whole arc of a customer's experience, from the business outcome back to the one action that matters, this is your canvas. You will own journeys for real cohorts, decide where AI helps and where a human belongs, and then watch the numbers prove whether your design worked. The best fit here is someone who loves bringing many teams into one coordinated story without needing a title to do it.
Needs
- journey design
- service blueprinting
- cross-team work
- interpreting metrics
- writing specifications
- planning launches
Rewards
- visible customer impact
- measurable results
- owning the outcome
- serving the user
Demands
- quiet influence
- diplomacy across teams
- long time horizons
- clearing dependencies
- constant collaboration
Grows
- orchestration platforms
- journey strategy
- reading funnels
- improving the framework
Values
- user obsession
- learning culture
- rigour and metrics
- remote working
- high ambition
Drains
- heavy spec writing
- wrangling partner teams
- tracking adoption
Would you love this work?
See how what you love doing lines up with this role - it takes about ten minutes to find out.
Find what I'd love to do next