A live role
Senior Lead - Operational Performance & Excellence
from Monzo · read the original and apply on their site
Cardiff, London or Remote (UK)
Our take: The real work here is turning operational data into clear performance frameworks and trusted insights that help leaders across a fast-growing bank measure and improve how their teams work.
If you light up when a tangled operation finally shows its shape in the data, this role hands you the whole picture across a bank serving millions. You will own how performance is measured, built into frameworks that leaders actually use, and you will get to challenge senior people constructively because your job is to make the truth clear and actionable. Bring your love of solving structural problems and your fascination with people plus technology, and you will build something that scales.
Needs
- data analysis
- synthesising complexity
- designing process
- cross team work
- persuading leaders
Rewards
- visible impact
- being trusted voice
- real autonomy
- measurable results
Demands
- navigating ambiguity
- challenging senior stakeholders
- balancing competing needs
- high growth pace
Grows
- systems design
- strategic thinking
- learning ai analytics
- translating jargon
Values
- transparency
- continuous improvement
- high performance culture
- learning culture
- mission driven
Drains
- maintaining performance frameworks
- keeping expectations aligned
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