A live role
Senior Manager, Supplier Performance, Customer Ops & Specialist Services
from Monzo · read the original and apply on their site
Cardiff, London or Remote (UK)
Our take: The real work here is turning an offshore outsourcing partner into a true extension of Monzo by coaching their managers, anchoring decisions in data, and translating strategy into steps that work on the floor.
If you love turning an outsourced supplier into a genuine extension of your own team, this is that work. You will live in the data, coach managers who do not report to you, and translate big strategy into steps that actually land on the floor in South Africa. It suits someone who cares about customer experience as much as the contract, and who gets satisfaction from making a partnership feel like one team.
Needs
- managing offshore partners
- rigorous data analysis
- forecasting demand
- translating goals to steps
- coaching other managers
Rewards
- better customer experience
- visible floor impact
- one team trust
- work that changes lives
Demands
- leading through others
- constant cross-team work
- engaging drifting partners
- zooming out to strategy
Grows
- coaching indirect managers
- building business cases
- designing new processes
- keeping parts aligned
Values
- ownership and accountability
- rigour in decisions
- user obsession
- inclusion
- cost pragmatism
Drains
- day to day sla oversight
- schedule adherence tracking
- recurring review meetings
Would you love this work?
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