A live role
Senior Manager, Supplier Performance, FinCrime, Fraud & Disputes
from Monzo · read the original and apply on their site
Cardiff, London or Remote (UK)
Our take: The real work here is making an offshore outsourcing partner perform like a true extension of Monzo, by coaching managers you do not control, anchoring decisions in data, and turning strategy into steps that work on the floor.
If you love making an offshore partner feel like a true extension of your own team, this is that work made real. You will coach managers who do not report to you, anchor every call in solid data, and turn big strategy into steps that actually land on the floor. It is influence over authority, and a mission to make money work for everyone sitting right behind it.
Needs
- managing partner relationships
- building partnerships
- analysing performance data
- translating goals plainly
- coaching indirect reports
- domain forecasting
Rewards
- influence without authority
- great customer service
- building one-team trust
- winning stakeholder buy-in
Demands
- leading through others
- engaging drifting partners
- holding high stakes
- working across teams
Grows
- strategic zoom-out
- developing other managers
- diplomacy at distance
- leading change
Values
- rigour in decisions
- mission driven
- user obsession
- one-team community
Drains
- daily service firefighting
- sla and schedule tracking
- endless review meetings
Would you love this work?
See how what you love doing lines up with this role - it takes about ten minutes to find out.
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