A live role
Senior Professional Services Engineer - Charlotte, NC
from GitLab · read the original and apply on their site
Remote, United States
Our take: The real work here is deploying and migrating GitLab for customers using infrastructure as code, advising them honestly, and mentoring other engineers across many projects at once in a remote, async team.
If you like standing between a customer and their messy infrastructure and leaving them with something reliable, this is that work: installs, migrations, and advisory engagements built on Terraform, Ansible, and real cloud platforms. You will juggle several customers at once, mentor newer engineers, and feed what you learn back into the product, all in a genuinely remote, write-it-down culture. It suits someone who finds root causes, proposes honest tradeoffs, and enjoys being the trusted hands people call when a deployment matters.
Needs
- deploying infrastructure
- designing architectures
- advising customers
- mentoring engineers
- managing many projects
- finding root causes
Rewards
- learning migrations
- visible customer impact
- earned trust
- growing other engineers
Demands
- fast pace
- many engagements at once
- async across time zones
- building consensus
Grows
- infrastructure as code
- leading other engineers
- troubleshooting under pressure
- clear written comms
Values
- remote working
- high-quality delivery
- transparency
- pragmatism
- long-term customer success
Drains
- constant status updates
- refining delivery processes
- consistency overhead
Would you love this work?
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