A live role

Senior Professional Services Engineer - Japan

from GitLab · read the original and apply on their site

Remote, Japan

Our take: The real work here is standing up and migrating GitLab across clouds with infrastructure as code, advising customers, and mentoring engineers in a fully async remote team.

This is the role for an engineer who loves standing up real infrastructure with Terraform and Ansible across clouds, then guiding customers through migrations that actually stick. You will be the trusted technical voice on multiple engagements at once, mentoring newer engineers and feeding what you learn back into the product. If you thrive writing clearly, working async across time zones, and turning messy constraints into practical plans, you will feel at home here.

Needs

  • infrastructure as code
  • cloud architecture design
  • system migrations
  • advising customers
  • translating tech plainly
  • mentoring engineers
  • managing engagements
  • root cause analysis

Rewards

  • trusted advisor status
  • real customer impact
  • growing other engineers
  • shaping the product

Demands

  • fast changing pace
  • juggling many projects
  • async remote work
  • constant documentation

Grows

  • deep gitlab expertise
  • judgement under tradeoffs
  • technical leadership
  • process refinement

Values

  • pragmatic solutions
  • high quality delivery
  • working in the open
  • customer success
  • growth expected

Drains

  • status update overhead
  • stakeholder coordination

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