A live role
Senior Service Analyst, 12 Month Fixed Term Contract
from Monzo · read the original and apply on their site
Remote (UK)
Our take: The real work here is turning tangled service data into forecasts, dashboards and decisions that staff Monzo's customer teams just right.
If you love turning a mess of service data into a clear picture that actually staffs the team right, this is your kind of work. You will own problems end to end, write the SQL, build the Looker dashboards, forecast when service recovers, and coach the people around you, all in service of making money work for everyone. It suits someone who thrives on independence, enjoys critical conversations with senior people, and does not mind carrying the pager on a weekday rota.
Needs
- deep data analysis
- root cause digging
- automating processes
- building looker dashboards
- forecasting service dates
- clear data storytelling
Rewards
- real ownership
- end-to-end independence
- better customer service
- calling the trade-offs
- visible staffing impact
Demands
- managing whole projects
- critical stakeholder conversations
- on-call incident rota
- fast-paced growth
- ruthless trade-offs
Grows
- synthesising messy data
- coaching teammates
- spotting supply gaps
- working across teams
Values
- mission driven
- user obsession
- inclusion
- learning culture
- data rigour
Drains
- endless recurring reports
- juggling four data tools
- incident firefighting
Would you love this work?
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