A live role
Senior Service Analyst, Workforce Management
from Monzo · read the original and apply on their site
Cardiff, London or Remote (UK)
Our take: The real work here is turning messy operations data into clear forecasts, dashboards and decisions that put the right people on the right work at the right time.
If you love turning tangled operational data into a clean picture that tells people exactly how to staff the floor, this role gives you real ownership from question to shipped dashboard. You will write SQL, automate the dull bits, forecast return-to-service dates, and sit close enough to incidents that your work visibly changes the customer experience. It is a 12-month contract, fully remote in the UK, with a yearly learning budget and a team that cares about getting the numbers right.
Needs
- deep data analysis
- root cause analysis
- sql and automation
- forecasting and burndown
- dashboards in looker
- data storytelling
Rewards
- coaching teammates
- measurable staffing wins
- better customer service
- fully remote
Demands
- being on call
- fast pace
- ruthless prioritising
- critical conversations
- cross-team work
- owning outcomes
Grows
- systems design
- synthesising complexity
- translating to stakeholders
Values
- learning budget
- mission driven
- inclusion
- data rigour
Drains
- weekly recurring reports
- cleaning messy data
Would you love this work?
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