A live role
Senior Support Engineer
from GitLab · read the original and apply on their site
Remote, South Korea
Our take: The real work here is tracing hard customer problems down through Linux, logs and Rails code, shipping the fix at the source, and mentoring teammates while carrying an on-call pager.
If you love chasing a hard bug from a confused customer report all the way down through Linux logs and Rails code until you find the real cause and ship the fix yourself, this is your kind of work. You will sit between support and engineering, mentor teammates through tough cases, and see your feedback actually shape the product roadmap. It is remote, asynchronous, and honest about the on-call weekends that come with owning what you run.
Needs
- debugging deep
- root cause hunting
- linux and infrastructure
- customer support
- writing documentation
- building support tools
Rewards
- fixes at the source
- mentoring teammates
- shaping the roadmap
Demands
- cross-team collaboration
- weekend on-call
- incident coordination
- difficult customers
- remote async work
Grows
- deep gitlab expertise
- untangling complexity
- devops systems knowledge
Values
- transparency
- learning culture
- pair working
- technical rigour
Drains
- endless support tickets
- on-call weekends
- issue tracker upkeep
Would you love this work?
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