A live role
Staff Program Manager, CCO Programs
from GitLab · read the original and apply on their site
Remote, Canada; Remote, United States
Our take: The real work here is turning a Chief Customer Officer's ambiguous priorities into owned, data-tracked programs by coordinating and influencing senior stakeholders across the business without formal authority.
If you love taking a vague executive priority and turning it into a set of workstreams with real owners, timelines, and honest data on health, this founding seat is built for you. You will work across Sales, Product, Customer Experience, and more, holding senior people accountable without formal authority and making the tactical calls that keep a portfolio delivering. It suits someone who thrives in ambiguity, enjoys building the operating model from scratch, and gets satisfaction from measurable outcomes rather than the spotlight.
Needs
- coordinating people
- turning intent into plans
- program health data
- quiet influence
- executive-ready narratives
- calling scope changes
Rewards
- measurable business outcomes
- visible portfolio impact
- founding a function
- strategic reach
Demands
- influence without authority
- high-stakes judgment
- working through ambiguity
- building without scaffolding
- navigating conflict
Grows
- cross-team coordination
- persuading executives
- shaping an operating model
- learning revenue motions
Values
- owning outcomes
- data-grounded rigour
- keeping it honest
- async remote work
- pragmatic delivery
Drains
- chasing action items
- tracking slipping timelines
- surfacing unowned risk
Would you love this work?
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