A live role
Staff Technical Program Manager, Operations
from Monzo · read the original and apply on their site
London
Our take: The real work here is turning ambitious, company-wide operations ideas into clear plans and moving a large, varied group of partners toward lasting change, all without formal authority.
If you love turning ambitious, tangled ideas into plans a whole company can actually follow, this is your kind of work. You will lead programmes that redesign how customer operations work, weaving intelligent automation and human expertise together, and you will move senior leaders and frontline teams alike without ever leaning on authority. The reward is real: change that sticks and that helps millions of customers get better help every day.
Needs
- programme planning
- turning ideas into plans
- ruthless sequencing
- influencing without authority
- clear communication
- diving into data
- leading org change
Rewards
- lasting change delivered
- impact on millions
- measurable outcomes
- shaping strategy
Demands
- cross-team alignment
- big org navigation
- working in ambiguity
- regulated environment
- hard trade-off calls
Grows
- quiet influence
- diplomacy across leaders
- synthesising complexity
- scaling ways of working
Values
- mission driven
- user focused
- work-life balance
- inclusion
- autonomy
Drains
- endless stakeholder alignment
- managing dependencies
- resolving disagreements
Would you love this work?
See how what you love doing lines up with this role - it takes about ten minutes to find out.
Find what I'd love to do next