A live role
Support Engineer, U.S. Government Support
from GitLab · read the original and apply on their site
Remote, US
Our take: The real work here is chasing complex GitLab failures to their root cause inside highly secure, air-gapped government environments, often with incomplete data, then shipping durable fixes and writing down what you learned.
If you love following a symptom all the way to its real cause, especially when the data is redacted, the environment is air-gapped, and the usual troubleshooting tricks are off the table, this is your kind of puzzle. You will live in the Linux command line and GitLab internals, partner with Product and Development to ship durable fixes, and know your work is protecting genuinely high-stakes missions. It is fully remote, built on trust and autonomy, and it rewards people who write things down clearly so the next person has it easier.
Needs
- root cause analysis
- linux troubleshooting
- supporting customers
- writing documentation
- scripting fixes
- explaining plainly
Rewards
- cross-team work
- mission-driven work
- public service
- visible product impact
- fully remote
Demands
- working with ambiguity
- weekend on-call rotations
- incident response
- compliance constraints
- async collaboration
Grows
- gitlab internals
- reading systems deeply
- ai/llm tooling
- hiring and interviewing
Values
- rigour
- transparency
- craftsmanship
- ownership
- high stakes
Drains
- being on call
- redacted-data debugging
- repeat customer issues
Would you love this work?
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